Terms, Conditions & Returns
SHIPPING POLICY
If a product is bought online, it can be shipped anywhere in the United States at a flat rate of $15.
For services such as sharpening or engraving knives/objects of which you are in possession, Coastal Carving Co. is currently unable to accommodate customers nationally. We'll arrange a time and place in San Diego County to exchange your item and discuss the service in person. This will likely be at a safe facility in Santee with security cameras and AC, and occasionally elderly folks walking through access a community swimming pool or library. Another place can be arranged depending on what you, the customer, preferers.
The same can be done for pickup, or shipping can be arranged for $5 locally or $15 nationally.
RETURN/REFUND POLICY
Purchases made on the website may be refunded if the item is damaged or not as described.
Everybody makes mistakes. Even me. If I make a mistake, or the customer believes my work to be inadequate, I am currently unable to refund or reimburse the customer for mistakes or undesirable outcomes. This will hopefully change as business increases.
CUSTOMER SERVICE
There's only one of me, I'm my own customer service department. I want to do my best to make you satisfied with your purchases and information. If there's any way I can be of service, please contact me.
Call/Text: 619-854-ETCH (3824)
Email: Curry@CoastalCarving.com
Terms
I reserve the right to refuse a job or order on the basis of difficulty, controversy, or other constraints such as high order volumes or inoperable equipment.
Order specifications, pick up/drop off, and payment method/amount, should all be arranged before money is transferred or work is started.